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How We Support Apprentices
Onyx Support is a specialist support organisation providing Non-Medical Help (NMH) to apprentices. We support apprentices with disabilities, long-term health conditions, mental health conditions, neurodivergence and Specific Learning Differences (SpLDs) to overcome barriers and succeed in both their workplace and training.
We work in partnership with apprentices, training providers and employers, delivering high-quality, flexible support across the UK. Our focus is on helping apprentices stay engaged, build confidence, and progress confidently and independently throughout their apprenticeship.
We support:
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Apprentices across a wide range of sectors and training routes
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Apprentices balancing workplace demands with study, coursework and assessments
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Apprentices who need support with organisation, workload, focus, communication or wellbeing
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Apprentices funded through Learner Support Fund (LSF) (where eligible)
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Apprentices accessing employer-funded or privately funded support
We collaborate closely with:
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Training provider learner support teams and apprenticeship coordinators
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Employers, HR teams and line managers
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Workplace mentors and coaches
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Funding bodies and support coordinators
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Relevant wellbeing and support services (where appropriate)
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Specialisms
We specialise in a variety of support. All support is person-centred and needs-led, adapting as circumstances change within your apprenticeship.
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Long-term health conditions
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Specific Learning Differences (SpLDs)
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Physical and sensory disabilities
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Neurodivergent profiles
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Mental health
conditions
Where We Provide Support
We provide nationwide support across the UK, including:
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In-person support (where appropriate)
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Online and remote support
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Flexible delivery aligned with the apprenticeship, workplace demands, and individual preferences
This allows us to support you throughout your apprenticeship, regardless of location, training provider, or mode of learning.
Our Support Team
Our team is made up of experienced, professional and diverse specialists who support apprentices with neurodiversity, mental health needs, disabilities, long-term health conditions and SpLDs, including:
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Neurodiversity and SpLD Specialists
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Mental Health Specialists (including Counsellors and Mental Health Nurses)
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Disability and Sensory Specialists (Deaf, Multi-Sensory Impairment and Visual Impairment Specialists)
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Specialist Support Workers
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Teachers
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Rehabilitation Specialists
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Safeguarding Specialists
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Assistive Technology Trainers
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BSL Interpreters, Lip Speakers and Communication Support Workers
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Occupational Therapists
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Workplace Support Workers, Note Takers and Proof Readers
All staff are carefully recruited and trained to deliver high-quality, person-centred support that helps apprentices succeed in both work and training.
Funding Options
We offer support through multiple funding routes:
Learner Support Fund (LSF)
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For eligible apprentices who require additional support to engage with their apprenticeship and overcome barriers related to learning and training.
Employer-Funded Support
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Commissioned directly by employers to support workplace adjustments and inclusion.
Private Funding
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For apprentices who wish to access support independently.
How to Contact Us
Apprentices, training providers, employers, and professionals can contact us to discuss support needs, referrals, or funding options.
Email: admin@onyxstudents.com
Website: www.onyxstudents.com
Phone: 01604 713103
To download our guidance, please click here.
Referral or Funding Confirmation
Apprentices are referred via their training provider following LSF eligibility checks/approval, via an employer, or through a private enquiry.
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Matching & Planning
We carefully match apprentices with a suitably qualified support worker based on their role, training requirements, needs and preferences.
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Tailored Support Review
Depending on your assessment recommendations, support may focus on practical strategies, wellbeing, organisation, communication, and building confidence and independence across work and training.
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Ongoing Review
Support evolves as needs or programme demands change, ensuring apprentices feel supported at every stage of their apprenticeship.
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What is the Process?
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