Frequently Asked Questions

Your questions answered – supporting you every step of the way.

​

I’ve had my Needs Assessment – how do I arrange support?
To begin your support with Onyx, simply email us at admin@onyxstudents.com. Our friendly team will get in touch to match you with a suitable support worker based on your needs and preferences.

​

What is Specialist Mentoring?
Specialist Mentoring helps you manage the emotional and psychological barriers that may affect your studies. This includes areas such as anxiety, motivation, organisation, building routines, and developing independence. Mentors are trained to support students with a wide range of conditions including mental health challenges, autism, and other disabilities.

For a full list of support types, visit our ‘Students - Types of Support’ page.

 

Where will my support sessions be held?
This depends on the type of support and your personal preference. We’ll always work with you to find a setting that’s comfortable and confidential.

​

What are my options for support methods? Can I change them later?
Yes – support can be delivered face-to-face or via video calls, depending on what suits you best. If your circumstances change, just discuss it with your support worker and we’ll do our best to adapt.

 

Can I change my support worker?
Absolutely. If you feel your support worker isn’t the right match, please let us know. We want you to feel fully supported, and we’ll work with you to find someone who’s a better match.

​​

Do I have to pay for NMH support?
No – NMH support is fully funded through your Disabled Students' Allowance (DSA). 

​

What if I’m not sure what kind of support I need?
That’s okay! Your Needs Assessment Report will outline recommended support types. If you’re still unsure or your needs change, get in touch – we’re here to guide you.

​

Can support continue during placements or university holidays?
Support can often continue during placements or holidays, particularly if it’s remote. Please discuss this with your support worker or contact us in advance to plan accordingly.

 

Can I receive more than one type of support at the same time?
Yes, many students access multiple types of support such as mentoring, note-taking, and study skills. This depends on what’s been approved in your DSA report.

 

If your question isn't listed here, we’re happy to help!
📩 Get in touch: admin@onyxstudents.com
📞 Or visit our Contact Page for more options.